We're trying to fly to Maine to visit Russet's mother and sister. Russet has a $400 voucher for An Airline Who Must Not Be Named (they base out of Atlanta). Their web site plainly says that you can use your voucher on the web site. So Russ books the trip, goes to pay for it, and there's no where to enter the voucher number. So she calls them. After an eternity of playing with their IVR system (interactive voice response) and on hold, someone with poor English skills adds a huge language barrier, and eventually we find out that she can't use the voucher online or on the phone, she has to drive to El Paso and buy the tickets in person.
It's so nice to see airlines making such an effort to simplify travel by having up-to-date information and processes on their web sites.
