Entry tags:
More HP printer joy - old news, not new horrors
An HP exec at a business conference said the quiet part out loud that they've been pursuing a multi-year strategy to lock-in customers to their printers.
Uhm, DUH.
Why do you think a lot of people have been campaigning to get people away from HP products and on to less restrictive printers, or on to lasers, which have a much lower cost over their lifetimes?
In this case this was their CFO Marie Myers saying "We absolutely see when you move a customer from that pure transactional model ... whether it's Instant Ink, plus adding on that paper, we sort of see a 20 percent uplift on the value of that customer because you're locking that person, committing to a longer-term relationship."
Absolutely nothing new here, just some amusement at her saying the quiet part out loud. In front of reporters.
https://www.theregister.com/2023/12/04/hp_printer_lockin/
https://hardware.slashdot.org/story/23/12/04/1928253/hp-exec-says-quiet-part-out-loud-when-it-comes-to-locking-in-print-customers
The other news item is that HP is being sued - again - for bricking printers for using third-party ink. Zero surprise factor here. This is not far from saying that I must buy a Subaru battery and Subaru disc brake pads for my Subaru car.
Again, Brother printers and lasers are your best friend. Avoid HP like the plague that it is.
https://arstechnica.com/gadgets/2024/01/hp-sued-again-for-blocking-third-party-ink-from-printers-accused-of-monopoly/
Uhm, DUH.
Why do you think a lot of people have been campaigning to get people away from HP products and on to less restrictive printers, or on to lasers, which have a much lower cost over their lifetimes?
In this case this was their CFO Marie Myers saying "We absolutely see when you move a customer from that pure transactional model ... whether it's Instant Ink, plus adding on that paper, we sort of see a 20 percent uplift on the value of that customer because you're locking that person, committing to a longer-term relationship."
Absolutely nothing new here, just some amusement at her saying the quiet part out loud. In front of reporters.
https://www.theregister.com/2023/12/04/hp_printer_lockin/
https://hardware.slashdot.org/story/23/12/04/1928253/hp-exec-says-quiet-part-out-loud-when-it-comes-to-locking-in-print-customers
The other news item is that HP is being sued - again - for bricking printers for using third-party ink. Zero surprise factor here. This is not far from saying that I must buy a Subaru battery and Subaru disc brake pads for my Subaru car.
Again, Brother printers and lasers are your best friend. Avoid HP like the plague that it is.
https://arstechnica.com/gadgets/2024/01/hp-sued-again-for-blocking-third-party-ink-from-printers-accused-of-monopoly/