Best Buy customer gets box of bathroom tiles instead of the hard drive that he purchased

[thewayne]

They won't refund his money and they won't give him a new hard drive: he's being told "take it up with the manufacturer". You know, the more that I hear about Best Buy's shenanigans, the less I like the company. But they are the only game in town for me. Maybe I'll look at Circuit City more closely when it comes time for us to buy a TV, not that Circuit City is any less subject to random bouts of asshattery.

The Story (long url)

http://yro.slashdot.org/article.pl?sid=07/10/29/1833227

Comments

[annaonthemoon.livejournal.com]

Well, I'm not sure if you remember all the crap I went through with Best Buy over my damaged computer or not, but it took me looking up the CORPORATE (non 800) number online and getting connected to people *there* before I was able to get Best Buy to replace my laptop they broke. It's a horrible company!

[silveradept]

Best Buy does continue to look like other retailers with its disregard for actually wanting its customers to return and be satisfied with things.

[ateji.livejournal.com]

If it had been local, I would have thought it was my high school-era ex who would return an item he'd just bought with something he'd had for a while. (Such an asshole. No surprise he worked at places like that.)