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A bit of a story. And you know I like telling stories!
In the past, I was using an Alamogordo tire shop to get the oil changes on our two cars done. Then they did one thing that ticked me off, and a second thing that utterly [EXPLETIVE DELETED] me off, so I stopped using them. The first was they used the wrong wrench type to tighten the plug on Russet's car's oil pan, which damaged the threads. It took them absolutely forever to get a correct replacement.
The second was they accidentally drained some transmission fluid from my car, thinking it was the oil fill. This was my 2015 Subaru Crosstrek. The transmission is sealed: you cannot manually add tranny fluid to it without a computer. Which they did not have. I made them bring up a mechanic with the computer from El Paso the next day to service it properly. But what really made me mad was no apology, no discount on the oil change.
So that was it for them. They had another long-standing strike against them regarding some snow tires that I wanted, so that was actually three strikes. Back prior to 2015 I had a Toyota Matrix, good car. All-wheel drive, and I knew I was going to need snow tires. I asked them for a recommendation, and they said and they said "Buy THESE tires!" The time came when snow season was proverbially around the corner and it was time to order new tires. But I decided to do a little online research before calling them to order them. And review after review said 'DO NOT buy THESE tires - they are horrible in snow and mud!' I ended up calling a tire shop in Ruidoso - they're at an elevation of approx 7,500' and told them what I needed, and he said 'Buy THESE OTHER tires, I equip the Ruidoso Downs Police Department with them and they're very happy.' I told him okay, let me do a little internet digging, and I'll call you back. Review after review were along the lines of 'I'm a first responder, and THESE OTHER tires are so incredible that I've equipped every car in my family with them!' After I got THESE OTHER tires on my car, after our first decent snow there was maybe 4-5" of snow on the ground and we decided to go down the mountain for dinner. I had Russet drive my car, and we took the long way out of the village. She very quickly remarked 'These are really good tires!' I ended up buying two sets of tires from them. I now get tires from another place in Alamogordo and have been very satisfied, but all they do for me is tires.
ANYWAY....
Started using another place for oil changes, I'd used them before and they'd been consistently good, and they continued to be good. For whatever reason the site they were in kicked them out, or they went out of business, I don't know what. The guy moved to another location which felt kinda skeevy. I needed new brake pads done all-around: the rears didn't really need 'em, but they were down over half-way, so I figured why not. After I got home, I found out that two or three of my lug nuts had been replaced! I have aluminum rims, it was quite obvious. The factory lug nuts were nice chrome dome caps, these replacements were standard nuts where the remainder of the bolt was exposed.
So that was it for him.
I started using the Toyota dealership since basically an oil change is an oil change, and as long as they used the right filter and weight of oil, it was fine. No worries there.
While driving to/from Las Cruces, I noticed a new oil change place next to the interstate. I looked them up, and they're a nationwide chain that's a drive-up and you stay in your car. I decided to try them, and I've been pretty happy. They give us a fleet discount on our cars since we work for the university, which is cool, and they're going to build a location in Alamogordo - eventually. I know where it's going - I thought, could be a second site that's now under prep - we'll see how soon it opens.
ANYWAY, they do a variety of services. Engine air filters, cabin air filters, wiper blades, tranny fluid, differential fluid, and probably some others of which I'm not aware. Last change, perhaps a month ago, they offered to do the differentials on my Crosstrek, now ten years old with 170,000+ miles on it. In my brain I did an 'OOPS! Shoulda done that a long time ago!' So I had it done. And they showed me the drain plug which has a magnet embedded in it to act as a trap for metal shavings that are kind of a normal thing when you have metal-on-metal contact.
Not long after that, I started hearing a speed-dependent whine from my car. Not a good thing. Speed goes up, whine pitch goes up. No other symptoms: no acceleration hesitation, RPMs are steady, speed is steady, mileage is nominal.
On October 11, I'm heading for Phoenix. I'm probably going to be driving approximately 1,200 miles round-trip on this little jaunt. And I wanted to know what's going on before I hit the road. Today I took my car to Firestone. I figured the probable suspect was that the oil change shop didn't tighten the differential drain plug sufficiently and it was low on fluid.
I was wrong. It's the transmission.
It's a continuously-variable tranny, a CVT. For the most part, Subaru doesn't do conventional manual transmissions anymore, most car makers are moving to CVTs as they're more fuel efficient. (Yes, I can drive a stick, no problem. I've owned three cars with sticks, and driven two of Russet's with manual transmissions.) Anyway, the guys at Firestone took my car for a test drive and heard the noise, but being much more experienced and trained mechanics, decided to test the transmission, and found that it was shifting late. Like when it should have been shifting at around 2,500 RPM, it was shifting at around 4,300.
Not good.
So Russet's car, having just gotten back from a jaunt to Phoenix then on to Las Vegas and back, is returning to Phoenix next week. It changes my planning a bit as I was needing to get a different repair done on my car, and also wanted to get the seats shampooed or maybe the entire interior detailed. Clearly that's not going to happen. The Firestone manager gave me the name of an excellent transmission guy in Las Cruces who has the needed equipment to diagnose and repair CVTs and is really good at them - and specifically has worked on Subaru CVTs before! - I'll be calling him Monday. The Firestone manager said that as far as he'd heard, transmission repairs took about four days, there's no way we can accommodate that before I leave, so it'll probably be late October before we can get my car serviced properly and we'll have to hope for the best. It's not going to be cheap: I've never had to deal with a transmission problem, this will be my first major repair on a car, basically since forever!
But the best thing? FIRESTONE DIDN'T CHARGE ME ANYTHING! They don't do transmission work beyond changing fluid and filters, and what I need is far beyond that. The manager said that they could go ahead and do another flush and fill on the differential, but it wasn't needed, so they weren't charging me for the diagnostics.
I was a very happy customer leaving there. I've used Firestone a lot in the decades that I've been driving, I'm particularly fond of their lifetime alignment and have used that often. Needless to say I shall be going on Yelp and Google to leave five-star reviews for the place.
But Monday and Thursday, I'll be cleaning up Russet's car and my car so hers is ready for me to drive and mine is ready for her to drive.
And after mine is fixed up after I get back, then I'll have to set up the other repair that I need, and the seat shampoo/detailing that I want done, and deal with that. Maybe at the Tucson dealership that we bought it from.
In the past, I was using an Alamogordo tire shop to get the oil changes on our two cars done. Then they did one thing that ticked me off, and a second thing that utterly [EXPLETIVE DELETED] me off, so I stopped using them. The first was they used the wrong wrench type to tighten the plug on Russet's car's oil pan, which damaged the threads. It took them absolutely forever to get a correct replacement.
The second was they accidentally drained some transmission fluid from my car, thinking it was the oil fill. This was my 2015 Subaru Crosstrek. The transmission is sealed: you cannot manually add tranny fluid to it without a computer. Which they did not have. I made them bring up a mechanic with the computer from El Paso the next day to service it properly. But what really made me mad was no apology, no discount on the oil change.
So that was it for them. They had another long-standing strike against them regarding some snow tires that I wanted, so that was actually three strikes. Back prior to 2015 I had a Toyota Matrix, good car. All-wheel drive, and I knew I was going to need snow tires. I asked them for a recommendation, and they said and they said "Buy THESE tires!" The time came when snow season was proverbially around the corner and it was time to order new tires. But I decided to do a little online research before calling them to order them. And review after review said 'DO NOT buy THESE tires - they are horrible in snow and mud!' I ended up calling a tire shop in Ruidoso - they're at an elevation of approx 7,500' and told them what I needed, and he said 'Buy THESE OTHER tires, I equip the Ruidoso Downs Police Department with them and they're very happy.' I told him okay, let me do a little internet digging, and I'll call you back. Review after review were along the lines of 'I'm a first responder, and THESE OTHER tires are so incredible that I've equipped every car in my family with them!' After I got THESE OTHER tires on my car, after our first decent snow there was maybe 4-5" of snow on the ground and we decided to go down the mountain for dinner. I had Russet drive my car, and we took the long way out of the village. She very quickly remarked 'These are really good tires!' I ended up buying two sets of tires from them. I now get tires from another place in Alamogordo and have been very satisfied, but all they do for me is tires.
ANYWAY....
Started using another place for oil changes, I'd used them before and they'd been consistently good, and they continued to be good. For whatever reason the site they were in kicked them out, or they went out of business, I don't know what. The guy moved to another location which felt kinda skeevy. I needed new brake pads done all-around: the rears didn't really need 'em, but they were down over half-way, so I figured why not. After I got home, I found out that two or three of my lug nuts had been replaced! I have aluminum rims, it was quite obvious. The factory lug nuts were nice chrome dome caps, these replacements were standard nuts where the remainder of the bolt was exposed.
So that was it for him.
I started using the Toyota dealership since basically an oil change is an oil change, and as long as they used the right filter and weight of oil, it was fine. No worries there.
While driving to/from Las Cruces, I noticed a new oil change place next to the interstate. I looked them up, and they're a nationwide chain that's a drive-up and you stay in your car. I decided to try them, and I've been pretty happy. They give us a fleet discount on our cars since we work for the university, which is cool, and they're going to build a location in Alamogordo - eventually. I know where it's going - I thought, could be a second site that's now under prep - we'll see how soon it opens.
ANYWAY, they do a variety of services. Engine air filters, cabin air filters, wiper blades, tranny fluid, differential fluid, and probably some others of which I'm not aware. Last change, perhaps a month ago, they offered to do the differentials on my Crosstrek, now ten years old with 170,000+ miles on it. In my brain I did an 'OOPS! Shoulda done that a long time ago!' So I had it done. And they showed me the drain plug which has a magnet embedded in it to act as a trap for metal shavings that are kind of a normal thing when you have metal-on-metal contact.
Not long after that, I started hearing a speed-dependent whine from my car. Not a good thing. Speed goes up, whine pitch goes up. No other symptoms: no acceleration hesitation, RPMs are steady, speed is steady, mileage is nominal.
On October 11, I'm heading for Phoenix. I'm probably going to be driving approximately 1,200 miles round-trip on this little jaunt. And I wanted to know what's going on before I hit the road. Today I took my car to Firestone. I figured the probable suspect was that the oil change shop didn't tighten the differential drain plug sufficiently and it was low on fluid.
I was wrong. It's the transmission.
It's a continuously-variable tranny, a CVT. For the most part, Subaru doesn't do conventional manual transmissions anymore, most car makers are moving to CVTs as they're more fuel efficient. (Yes, I can drive a stick, no problem. I've owned three cars with sticks, and driven two of Russet's with manual transmissions.) Anyway, the guys at Firestone took my car for a test drive and heard the noise, but being much more experienced and trained mechanics, decided to test the transmission, and found that it was shifting late. Like when it should have been shifting at around 2,500 RPM, it was shifting at around 4,300.
Not good.
So Russet's car, having just gotten back from a jaunt to Phoenix then on to Las Vegas and back, is returning to Phoenix next week. It changes my planning a bit as I was needing to get a different repair done on my car, and also wanted to get the seats shampooed or maybe the entire interior detailed. Clearly that's not going to happen. The Firestone manager gave me the name of an excellent transmission guy in Las Cruces who has the needed equipment to diagnose and repair CVTs and is really good at them - and specifically has worked on Subaru CVTs before! - I'll be calling him Monday. The Firestone manager said that as far as he'd heard, transmission repairs took about four days, there's no way we can accommodate that before I leave, so it'll probably be late October before we can get my car serviced properly and we'll have to hope for the best. It's not going to be cheap: I've never had to deal with a transmission problem, this will be my first major repair on a car, basically since forever!
But the best thing? FIRESTONE DIDN'T CHARGE ME ANYTHING! They don't do transmission work beyond changing fluid and filters, and what I need is far beyond that. The manager said that they could go ahead and do another flush and fill on the differential, but it wasn't needed, so they weren't charging me for the diagnostics.
I was a very happy customer leaving there. I've used Firestone a lot in the decades that I've been driving, I'm particularly fond of their lifetime alignment and have used that often. Needless to say I shall be going on Yelp and Google to leave five-star reviews for the place.
But Monday and Thursday, I'll be cleaning up Russet's car and my car so hers is ready for me to drive and mine is ready for her to drive.
And after mine is fixed up after I get back, then I'll have to set up the other repair that I need, and the seat shampoo/detailing that I want done, and deal with that. Maybe at the Tucson dealership that we bought it from.
