I'm beginning to really dislike Western Digital hard drives

[thewayne]

When I bought my MacBook Pro almost three years ago, I didn't like the fact that it only had a 160 gig hard drive. The cost to upsize it was formidable, so at that time I let it slide. I tried to upsize it once while I was spending a couple of weeks in Phoenix, but the bozo company that I tried to buy the drive from would only ship to my billing address 'to reduce fraud'.

And I probably could have done it myself, except I bought an extended warranty and that would void it. Laptops are about the only thing I buy extended warranties for.

December of last year I went to an Apple authorized service point in Scottsdale and bought a 500 gig WD drive. They installed it and cloned my old drive over to it. But late December something wasn't quite right. My computer would pause, for sometimes up to five seconds, while doing anything. Eventually I found the SMART status showed the drive was failing. I had to ship it back to Phoenix, and with insurance and express shipping, it cost as much as the original replacement. To exacerbate the problem, they shipped it back FedEx instead of UPS, and FedEx won't deliver in snowy areas and won't arrange alternate delivery. I offered to meet their driver in Alamogordo where there is zero snow, no luck there. Finally I drove to El Paso to pick up my laptop, and I will never willingly use FedEx as a result of my experience with them and their customer service.

Well, now my drive is failing. Again. Six month old installation.

Fortunately I'm going to Phoenix tomorrow, so I'll be able to get it taken care of.

But I'm definitely not happy with Western Digital. I think I'm going to try to get a Fujitsu, I've had excellent life out of them in the past.


And I will say one absolutely positive thing about Mac and their operating system: even with a drive marked as Failed, it's still working fine. I'm making sure my backups are good, but the OS is handling the increasing number of bad sectors quite well. I am VERY impressed.

Comments

[silveradept]

Hrm. I wonder if that's the BSD underpinnings of the OS that is able to dance around the additional bad sectors without crash-and-burn.

So now I'm looking away from WD for any other drives I might want to buy...

[thewayne.livejournal.com]

I spoke with the store today and they'll have a Seagate waiting for me Wednesday. I'd prefer Fujitsu, and if this one fails, I'll either demand it or buy my own and have them install it.

I'm guessing it's, as you say, the Unix underpinnings that's keeping it going. AND I LIKE IT! I doubt a Windoze machine would keep going like this, but I could be wrong.

[silveradept]

As someone who has suffered from when hard drives fail on Windoze machines, well, they can soldier on...right until the bad sectors hit system-critical files. Then you're hosed. I'd guess that until the bad sectors hit your kernel or your window manager, you're going to do a lot better.