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thewayneMy original post of an email that I sent to their customer service address, complaining about them eliminating their new title section from science fiction and other areas.
Thank you for your email.
As a highly valued Barnes & Noble Member, we appreciate you feedback regarding the removal of the new releases. We understand and appreciate that some of our members have become accustomed to having New Releases faced out in certain subjects such as Fiction. We believe this is an enhanced shopping experience by integrating the New Releases into the bookcases creating a home for all of an author’s works. We think this is an improvement as discovery of titles that a customer may not have been familiar with.
We will continue to carry a dynamic selection of New Releases merchandised in the bookcases, on tables and other features throughout the store for the browsing experience.
Sincerely,
Well, good for them. I'm glad they believe it, because I believe that I won't bother stepping foot in their stores solo again to be forced to search through their stacks, looking for something that may or may not be there. I guess I'll confine my searching to online, which may or may not be via BN.com. I don't buy a lot of new books in physical format, most of the ebooks that I buy I get from Apple's store since most of the reading that I do is on my iPad. I hate not supporting my closest physical book store, but if they're going to make my shopping experience more difficult, so be it. And by more difficult, I mean that I have three fused vertebra in my neck and from having had cataract surgery I have prismatic distortion when trying to view titles sideways, so it's not easy for me to squat down to read lower rows.
So screw 'em. If my wife wants to go, I'll accompany her and peruse magazines and maybe get something to drink, but that'll be about the limit of my purchases.
Thank you for your email.
As a highly valued Barnes & Noble Member, we appreciate you feedback regarding the removal of the new releases. We understand and appreciate that some of our members have become accustomed to having New Releases faced out in certain subjects such as Fiction. We believe this is an enhanced shopping experience by integrating the New Releases into the bookcases creating a home for all of an author’s works. We think this is an improvement as discovery of titles that a customer may not have been familiar with.
We will continue to carry a dynamic selection of New Releases merchandised in the bookcases, on tables and other features throughout the store for the browsing experience.
Sincerely,
Well, good for them. I'm glad they believe it, because I believe that I won't bother stepping foot in their stores solo again to be forced to search through their stacks, looking for something that may or may not be there. I guess I'll confine my searching to online, which may or may not be via BN.com. I don't buy a lot of new books in physical format, most of the ebooks that I buy I get from Apple's store since most of the reading that I do is on my iPad. I hate not supporting my closest physical book store, but if they're going to make my shopping experience more difficult, so be it. And by more difficult, I mean that I have three fused vertebra in my neck and from having had cataract surgery I have prismatic distortion when trying to view titles sideways, so it's not easy for me to squat down to read lower rows.
So screw 'em. If my wife wants to go, I'll accompany her and peruse magazines and maybe get something to drink, but that'll be about the limit of my purchases.
no subject
Date: 2017-10-06 04:43 am (UTC)no subject
Date: 2017-10-06 04:53 am (UTC)So would I! When I recommend an author that is new to a friend or acquaintance, I talk about their overall body of work. I'm not going to throw their latest work at them, unless it's a new series or stands alone. If I'm recommending science fiction in general to someone new to the field, then I'll recommend older works and frequently older authors, but then I'll often aim for short story collections to give them a broad overview of the writer's style. But once you're in to an author and have consumed their back catalog? YOU'RE NOT GOING TO WANT TO LOOK AT ALL OF THEIR OLD BOOKS, YOU'VE ALREADY READ THEM ALL!