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thewayneI'm glad it's coming from MS rather than HP!
From the article: "Earlier this month, Microsoft disclosed an odd printer bug that was affecting some users of Windows 10, Windows 11, and various Windows Server products. Affected PCs were seeing an HP printer installed, usually an HP LaserJet M101-M106, even when they weren’t actually using any kind of HP printer. This bug could overwrite the settings for whatever printer the user actually did have installed and also prompted the installation of an HP Smart printer app from the Microsoft Store.
Microsoft still hasn't shared the root cause of the problem, though it did make it clear that the problem wasn't HP's fault. Now, the company has released a fix for anyone whose PC was affected by the bug, though as of this writing, it requires users to download and run a dedicated troubleshooting tool available from Microsoft's support site.
HP printer app is installing on PCs whether they have HP printers or not
The December 2023 Microsoft Printer Metadata Troubleshooter Tool is available for all affected Windows versions, and it will remove all references to the phantom HP LaserJet model (as long as you don't have one installed, anyway). The tool will also remove the HP Smart app as long as you don't have an HP printer attached and the app was installed after November 25, presumably the date that the bug began affecting systems. These steps should fix the issue for anyone without an HP printer without breaking anything for people who do use HP printers."
There are many a day that I'm glad that I'm no longer in main-core IT. This is one of them.
https://arstechnica.com/gadgets/2023/12/microsoft-releases-downloadable-tool-to-fix-phantom-hp-printer-installations/
From the article: "Earlier this month, Microsoft disclosed an odd printer bug that was affecting some users of Windows 10, Windows 11, and various Windows Server products. Affected PCs were seeing an HP printer installed, usually an HP LaserJet M101-M106, even when they weren’t actually using any kind of HP printer. This bug could overwrite the settings for whatever printer the user actually did have installed and also prompted the installation of an HP Smart printer app from the Microsoft Store.
Microsoft still hasn't shared the root cause of the problem, though it did make it clear that the problem wasn't HP's fault. Now, the company has released a fix for anyone whose PC was affected by the bug, though as of this writing, it requires users to download and run a dedicated troubleshooting tool available from Microsoft's support site.
HP printer app is installing on PCs whether they have HP printers or not
The December 2023 Microsoft Printer Metadata Troubleshooter Tool is available for all affected Windows versions, and it will remove all references to the phantom HP LaserJet model (as long as you don't have one installed, anyway). The tool will also remove the HP Smart app as long as you don't have an HP printer attached and the app was installed after November 25, presumably the date that the bug began affecting systems. These steps should fix the issue for anyone without an HP printer without breaking anything for people who do use HP printers."
There are many a day that I'm glad that I'm no longer in main-core IT. This is one of them.
https://arstechnica.com/gadgets/2023/12/microsoft-releases-downloadable-tool-to-fix-phantom-hp-printer-installations/
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Date: 2023-12-20 07:20 am (UTC)LOL!!!!!!!!!!!!!!!!!!!!
Hugs, Jon
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Date: 2023-12-20 04:16 pm (UTC)no subject
Date: 2023-12-20 08:27 pm (UTC)Bingo!
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Date: 2023-12-20 08:09 pm (UTC)HP and Compaq, though Compaq is no more, were my two most hated computer companies for a very long time. I also considered them to be kind of mediocre, relying more on marketing and hype than being genuinely good products. Then they merged. Two lousy companies becoming an even bigger and more lousy company. I actually have a lot of respect for MS, they get a lot of stuff wrong, but they'll turn around and usually get it right and they'll often admit their mistakes.
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Date: 2023-12-21 02:39 am (UTC)no subject
Date: 2023-12-20 09:18 pm (UTC)