HP adding 15 minutes to support wait time in Europe

UK, France, Germany, Italy, and Ireland are all seeing their wait times for support greatly increased in a drive to make people use online support. Which is probably chatbots and horrible and inaccurate forums.

And they're planning on expanding the list of countries so affected.

Yet another reason to never buy an HP product. I recently set up a Brother color laser/scanner/fax machine for a friend, though she's not using the fax side. Wonderfully simple to connect to her WiFi and do a Bios update. Heavy beast, listed as a two-man lift. About $400, $500 for the duplex-printing version. I think those prices are reasonable for a color printer. I believe the model was an MLP-3720.

The enshitiffication will continue until, well, it will just continue.

https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/

https://it.slashdot.org/story/25/02/20/1827203/hp-deliberately-adds-15-minutes-waiting-time-for-telephone-support-calls

HP backs off of imposed +15 minute wait times on calls to support line in Europe

*blinks*

Apparently negative press works.

Imagine my surprise.

This still does not change my hearty recommendation to not buy any HP products ever, said recommendation having been in place for many years.

https://arstechnica.com/gadgets/2025/02/misguided-hp-customer-support-approach-included-forced-15-minute-call-wait-times/