Not at all a happy camper, or, the Matrix saga continues!

[thewayne]

To recap: transmission had to be replaced. Insurance adjuster found a low mileage used tranny and ordered it as there was no way that I was going to cough up an add'l $2500 for a new tranny. The adjuster finding the used tranny is an important point. Spoke with the Toyota service rep last Friday, he said the tranny came in Thursday (the 27th) but the mechanic wouldn't get to it until Tuesday (the 2nd). He says it should be ready Wednesday.

Call the rep back Wednesday afternoon. Turns out that my mechanic had to go to Albuquerque for some Toyota training, should be ready Thursday. No big deal, I figure we can pick it up Friday. And I should point out that replacing a tranny in an all-wheel drive Matrix is a two day ordeal because the entire drive train has to be dropped out.

So I'm driving into work this morning and the dealership calls. The mechanic had everything to the point where he uncrates the replacement tranny and starts installation and reassembly.

The adjuster got a good deal on a two-wheel drive tranny.

Needless to say, that won't work too well in a 4WD car.

So the dealership guy has to call back the insurance adjuster, then they'll have to order a new tranny, which will take a week to get delivered. They'll probably have to reassemble my car to get it out of the bay so that they can service other cars.


I'm just hoping that my car is back before the semester starts on the 18th.

Comments

[apostate-96.livejournal.com]

I'd happily volunteer to bitch-slap the adjuster for you.

*keeps fingers crossed*

[thewayne.livejournal.com]

There are times that it just never ends. This is one such for me.

[apostate-96.livejournal.com]

Hey, it's character-building. At least, that's how my grandmother describes times like this. As she's made it almost 99 years so far, I've gotta think she knowns something in what she's talking about!

[cteare.livejournal.com]

You would think the adjuster would have checked to see what type of tranny was needed before ordering one. I hope you don't get stuck with the bill for it.

[keleos.livejournal.com]

Aw, that sucks. I'm so sorry, Wayne. I'll keep my fingers crossed that the crap gets settled soon so it can be flushed and you can be done with it.

[thewayne.livejournal.com]

The amazing thing is that the insurance policy says 4WD, and the VIN number would report that vehicle as being a 4WD.

There is no excuse for them making this mistake IMO.