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thewayneAn HP exec at a business conference said the quiet part out loud that they've been pursuing a multi-year strategy to lock-in customers to their printers.
Uhm, DUH.
Why do you think a lot of people have been campaigning to get people away from HP products and on to less restrictive printers, or on to lasers, which have a much lower cost over their lifetimes?
In this case this was their CFO Marie Myers saying "We absolutely see when you move a customer from that pure transactional model ... whether it's Instant Ink, plus adding on that paper, we sort of see a 20 percent uplift on the value of that customer because you're locking that person, committing to a longer-term relationship."
Absolutely nothing new here, just some amusement at her saying the quiet part out loud. In front of reporters.
https://www.theregister.com/2023/12/04/hp_printer_lockin/
https://hardware.slashdot.org/story/23/12/04/1928253/hp-exec-says-quiet-part-out-loud-when-it-comes-to-locking-in-print-customers
The other news item is that HP is being sued - again - for bricking printers for using third-party ink. Zero surprise factor here. This is not far from saying that I must buy a Subaru battery and Subaru disc brake pads for my Subaru car.
Again, Brother printers and lasers are your best friend. Avoid HP like the plague that it is.
https://arstechnica.com/gadgets/2024/01/hp-sued-again-for-blocking-third-party-ink-from-printers-accused-of-monopoly/
Uhm, DUH.
Why do you think a lot of people have been campaigning to get people away from HP products and on to less restrictive printers, or on to lasers, which have a much lower cost over their lifetimes?
In this case this was their CFO Marie Myers saying "We absolutely see when you move a customer from that pure transactional model ... whether it's Instant Ink, plus adding on that paper, we sort of see a 20 percent uplift on the value of that customer because you're locking that person, committing to a longer-term relationship."
Absolutely nothing new here, just some amusement at her saying the quiet part out loud. In front of reporters.
https://www.theregister.com/2023/12/04/hp_printer_lockin/
https://hardware.slashdot.org/story/23/12/04/1928253/hp-exec-says-quiet-part-out-loud-when-it-comes-to-locking-in-print-customers
The other news item is that HP is being sued - again - for bricking printers for using third-party ink. Zero surprise factor here. This is not far from saying that I must buy a Subaru battery and Subaru disc brake pads for my Subaru car.
Again, Brother printers and lasers are your best friend. Avoid HP like the plague that it is.
https://arstechnica.com/gadgets/2024/01/hp-sued-again-for-blocking-third-party-ink-from-printers-accused-of-monopoly/
no subject
Date: 2024-01-16 03:27 am (UTC)no subject
Date: 2024-01-16 05:07 am (UTC)Wow. And that might have been pre-Carley, I don't remember exactly when she was CEO. I think it was just after the merger with Compaq. I owned an HP scanner, I think I tossed it when it proved to be incompatible with either Mac or newer OSes. If there's one thing certain about HP, they've been a real piece of work the last 25 years or so. I can say I've never owned any of their inkjets, I did own one of their color lasers - and it was a very good piece of kit. It was before they got really hard-core on their cartridge DRM.
no subject
Date: 2024-01-16 12:06 pm (UTC)no subject
Date: 2024-01-16 04:32 pm (UTC)We have a monster B&W duplexing dual feed HP. Had to have a feeder fixed last year, I think they had to replace it. That's been the extent of its service in the five years that I've been there, but it's not hammered. We use it for spine labels and back of the house printing.