Moving very swiftly, Google backtracks on no-return repair policy for phones with non-OEM parts

[thewayne]

Well, that didn't take long! The guy who discovered the tiny little clause in G's terms and conditions posted a video. When a Google spokesdrone was asked about it, they replied "If a customer sends their Pixel to Google for repair, we would not keep it regardless of whether it has non-OEM parts or not. In certain situations, we won't be able to complete a repair if there are safety concerns. In that case, we will either send it back to the customer or work with them to determine next steps. Customers are also free to seek the repair options that work best for them. We are updating our Terms and Conditions to clarify this."

Just a bit more reasonable!

The truth is, none of the phone makers really want you repairing your phones. If they had their way, the phones would be epoxied closed with no screws, and any attempt to open them would irrevocably destroy the innards and you'd have to buy a new one. But we don't want to spend big bucks for new batteries or displays. But the reality is that Google wants you to pay upwards of $300 for a new screen for a Pixel 6 when the same amount of money will get you a used one in pretty good shape from EBay.

Personally, with one exception, I've never had a problem with used or refurbished gear that I've purchased. I know which way I'd go.

Now, will Samsung change their ways?

https://arstechnica.com/gadgets/2024/06/google-changes-repair-policy-after-criticism-of-third-party-parts-ban/

Comments

[disneydream06]

Now, will Samsung change their ways?
Cue the Jeopardy music. lol......
Hugs, Jon

[thewayne]

ROFL!  'Jeopardy music'!

[disneydream06]

LOL...............

[silveradept]

Because they're not designed for repair in mind, I basically have the belief that phones and tablets should be run into the ground as much as possible and only transferred to a new device when it's abundantly clear that the current one cannot be used for much longer. And while there are electronics recycling programs around, it's still very clear from the way they're manufactured and supported that there's no belief in these companies in anything other than planned obsolescence.