HP adding 15 minutes to support wait time in Europe

[thewayne]

UK, France, Germany, Italy, and Ireland are all seeing their wait times for support greatly increased in a drive to make people use online support. Which is probably chatbots and horrible and inaccurate forums.

And they're planning on expanding the list of countries so affected.

Yet another reason to never buy an HP product. I recently set up a Brother color laser/scanner/fax machine for a friend, though she's not using the fax side. Wonderfully simple to connect to her WiFi and do a Bios update. Heavy beast, listed as a two-man lift. About $400, $500 for the duplex-printing version. I think those prices are reasonable for a color printer. I believe the model was an MLP-3720.

The enshitiffication will continue until, well, it will just continue.

https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/

https://it.slashdot.org/story/25/02/20/1827203/hp-deliberately-adds-15-minutes-waiting-time-for-telephone-support-calls

Comments

[silveradept]

As they all know, people on the phone are expensive, and chatbots are cheap. (Even if people will spend longer with the chatbots and get less information and hate you even more if you use them, rather than having one good conversation with a phone person and then being satisfied.)

But yes, nobody has any reason to buy an HP anything.