Bastards

[thewayne]

I just called Overstock about my laptop's harddrive. I was told Thursday that I should hear from them Friday to arrange a service. No word Friday. Sunday I'm in Las Cruces and pricing new drives at Best Buy, I was very tempted to buy one but didn't. So I just got off the phone with Overstock.

Turns out that I won't hear from them for a minimum of 3-4 business days.

We leave town for Colorado Friday, come back Sunday, I leave for Phoenix Tuesday.

I have a feeling that I'm going to end up canceling the contract with Overstock, which the guy on the phone said he could do, and buying my own drive and installing it myself, something that I could do in ten minutes or so.

Nothing, ANYWHERE, gave me any indication that this contract would be anything but a rapid service. Well, rapid is one thing that it is definitely not.

Bastards. This'll probably be the last high-ticket item I buy from Overstock.

Comments

[apostate-96.livejournal.com]

I can see that. They seem like the kind of business I'd trust for something lower-end, where service or replacement isn't such a big issue. However, when it comes to something important like a harddrive, I'd rather go through someplace I can trust to provide the service I'd want/need in a timely fashion.