thewayne: (Default)
The union says negotiators sent by the company did not have actual authority to negotiate, AT&T says "CWA's claims ... are not grounded in fact".

I think I know which side I'd tend to believe.

Major internet outages are reported in North Carolina's Raleigh-Durham-Chapel Hill area, which AT&T says will be remedied by Tuesday morning.

It is to laugh. Odds are the managers who are getting into trucks to do fixes and installs haven't touched tools in 5-10 years and will be incredibly slow and inept.

My heart goes out to anyone in the area who is stuck with AT&T for internet service while the strike is on. Back shortly after we'd moved back to Cloudcroft in '09, our cell carrier was Alltel, and they were fantastic for rural area coverage, which was what we needed. Wonderful in other things, too: they literally called me about a problem with my bill, which saved me $300! Anyway, they got bought out by Verizon, as these things happen. EXCEPT in our area, where such a merger was deemed anticompetitive, and they were given to AT&T! SCREW THAT! I knew what kind of service my friends got with AT&T, so we cancelled the contract, switched to Verizon, and have had pretty good service ever since. There's no way I'll do business with an AT&T company if I can possibly avoid it.

https://www.npr.org/2024/08/17/nx-s1-5079614/att-workers-strike-contract-negotiations

The Slashdot comments, at least at this time, as kind of amusing.
https://news.slashdot.org/story/24/08/18/0228218/as-17000-att-workers-strike-some-customers-experience-prolonged-outages
thewayne: (Default)
W00ties! From the article: "Sprint said that a survey showed 54 percent of AT&T’s consumers believed their “5G E” network is the same as or better than a 5G network and 43 percent said if they buy an AT&T phone today, it would be capable of running on 5G." and "...Sprint said it plans to release 5G smartphones with Samsung Electronics Co Ltd in the United States during the summer, while rival Verizon Communications Inc in December also disclosed similar plans for the first half of 2019."

This is part of the problem - there ARE NO 5G PHONES RIGHT NOW. Yes, 4G can be upgraded and you'll get better performance, but calling it 5G or 5GE is pure fluff.

Of course the Federal Trade Commission and the Federal Communications Commission have been utterly silent on the issue.

Break out the popcorn (with lots of butter, at least for me), this should be entertaining!

https://www.reuters.com/article/us-sprint-at-t-5g/sprint-sues-att-over-5g-branding-idUSKCN1PX1JV
thewayne: (Default)
Apple doesn't make 5G iPhones yet. AT&T doesn't have a widespread 5G network yet. In December I wrote about AT&T fake labeling their phones to appear on a 5G network even though it's just an upgraded 4G network.

But with a forthcoming iPhone update, some iPhones will display that they're connecting to a 5G network even though the phones are electronically/physically incapable of connecting to 5G because they don't have the internal guts.

*sigh*

Apple and AT&T did the exact same thing in 2012 with 4G and LTE, so it's a familiar ruse between them.

https://www.theverge.com/2019/2/4/18211044/apple-att-5g-e-network-icon-iphones-misleading-ios-software-update-beta
thewayne: (Default)
AT&T is putting fake electronic network signal 5G labels on phones that are only 4G. They're justifying this because their 4G network has been upgraded and is faster than a typical 4G LTE network, whatever that means. They did the same shit with 3G phones by labeling them 4G before they'd rolled out 4G across the country.

If your phone display shows that you're connected to a "5Ge" (small caps E) network, you're not connected to a 5G network. AT&T is saying that 5G Evolution will be in over 400 markets by the end of the year, but it's not 5G: it's an upgraded 4G. Actual 5G tech will be in very few markets - it will take a couple of years to roll it out - and I think it will mainly be east coast, but don't quote me on that. And then you have to look at phone upgrades to use 5G.

So yet another great big marketing scam.

https://www.theverge.com/2018/12/21/18151764/att-5g-evolution-logo-rollout-fake-network
thewayne: (Cyranose)
An unknown number of accounts were compromised by an AT&T third-party retailer, the number has not yet been disclosed but AT&T told California regulators in compliance of the law that they must be informed if a data breech involves more than 500 people.

"Employees of one of our service providers violated our strict privacy and security guidelines by accessing your account without authorization," the company said in a letter to affected customers. "AT&T believes the employees accessed your account as part of an effort to request codes from AT&T than are used to unlock AT&T mobile phones in the secondary mobile phone market."

Apparently the data was used to unlock phones so that they weren't exclusively bound to the AT&T network and could be used on T-Mobile, according to the article, or overseas. I question the article on this last point because the two networks, AT&T and T-Mobile, operate on different frequencies. Unless your phone is multi-band, it won't operate on the other network.

http://www.itworld.com/security/422883/att-says-customer-data-accessed-unlock-smartphones


In other news, Sprint & T-Mobile are talking about merging, which will make them collectively the third larges American cell carrier behind Verizon and AT&T. The thing that I find curious is a variation on why the proposed and rejected merger between AT&T and T-Mobile: their equipment is technically incompatible. At least with T-Mobile/AT&T, they were both GSM, just working on different frequencies. With Sprint/T-Mobile, they're different technologies: Sprint is CDMA (as is Verizon) and T-Mobile, as stated above, is GSM. So they're either going to maintain two different coverage networks and link them together somehow, which will have significant long-term increased operating costs, or one of the networks will be converted to the other tech at a significant one-time cost.
thewayne: (Cyranose)
In 2006, Mark Klein was working for AT&T in San Francisco and learned about a room that only a very small group of techs had access to that all internet lines passed through. He suspected that it was being used to siphon all data on the internet and pass it to the government. He later learned that similar/identical rooms were installed in other major switching centers across the country.

Turns out he was correct, his suspicions were vindicated by Snowden's release of information on PRISM.

Mark Klein, a retired AT&T communications technician, revealed in 2006 that his job duties included connecting internet circuits to a splitting cabinet that led to a secret room in AT&T’s San Francisco office. During the course of that work, he learned from a co-worker that similar cabins were being installed in other cities, including Seattle, San Jose, Los Angeles and San Diego, he said.

The split circuits included traffic from peering links connecting to other internet backbone providers, meaning that AT&T was also diverting traffic routed from its network to or from other domestic and international providers, Klein said.

That’s how the data was being vacuumed to the government, Klein said today.

“This is a complete vindication,” Klein, a San Francisco Bay area retired man, said in a telephone interview.


http://www.wired.com/threatlevel/2013/06/nsa-whistleblower-klein/
thewayne: (Cyranose)
Amazing. You have a captive audience, many of whom are under contract and can't get out, and you force them to add pure profit to your bottom line.

All emphasis mine.

"The Wall Street Journal is reporting that AT&T Mobility, the second-largest wireless carrier in the U.S., has added a new monthly administrative fee of 61 cents to the bills of all of its contract wireless lines as of May 1, a move that could bring in more than a half-billion dollars in annual revenue to the telecom giant. An AT&T spokeswoman said the fee covers 'certain expenses, such as interconnection and cell-site rents and maintenance.' The increased cost to consumers comes even though AT&T's growth in wireless revenue last year outpaced the costs to operate and support its wireless business. The company has talked of continuing to improve wireless profitability. Citigroup analyst Michael Rollins noted that the new administrative fee is a key component for accelerating revenue growth for the rest of the year. He said the fee should add 0.30 of a percentage point to AT&T's 2013 revenue growth; he predicts total top-line growth of about 1.5%. Normally, consumers could vote with their wallets by taking their business elsewhere. AT&T would be required to let customers out of their contracts without an early termination fee if it raised prices, but it is avoiding this by simply calling the increase a 'surcharge,' effectively forcing millions of people to either pay more money per month or pay the ETF."

In the words of Mel Brooks, It's good to be the king! It's even better when you have a huge captive audience.

There's a reason why I switched to Verizon when Alltel, when my cell carrier, was sold to AT&T.

http://news.slashdot.org/story/13/05/24/1210203/att-quietly-adds-charges-to-all-contract-cell-plans


Why am I immediately reminded of a couple of years ago when AT&T wanting to buy T-Mobile "to expand their network" when (a) T-Mobile's network was frequency-incompatible with AT&T's, and (b) it would have cost less to upgrade their network than buy T-Mobile?
thewayne: (Default)
One of the things that people questioned about AT&T wanting to buy T-Mobile was that AT&T claimed that they needed the additional spectrum that they would acquire in order to meet customer need, when it was demonstrable that they could re-engineer their network and spectrum use, and expand their network in to spectrum that they already owned, for less than it would cost to buy T-Mobile.

And now they're pouting and threatening to raise prices.

They lost a lot of customers when the merger was announced, and they're going to lose more.

The interesting thing is that this really demonstrates how bad the management philosophy and practices are at AT&T. Years ago, AT&T Wireless tried to implement a new CRM (customer relation management) system to provide better service to their customer base. When you call in with a question about your bill or to modify your service, this is all handled through their CRM system. Well, the implementation was totally botched. It was well past schedule, massively over-budget, and it didn't work. And AT&T Wireless was sold to Cingulair. From all reports, Cingulair provided pretty good customer service and they were very profitable. Which made them a ripe target and AT&T bought Cingulair out and re-invented AT&T Wireless.

And now AT&T Wireless is going back down the same road. They don't seem to have learned that providing good service will make you profitable, instead they're trying to buy out competitors instead of providing the service that their customers expect and that other wireless carriers deliver.

I am SO glad that I switched to Verizon after my carrier was bought out by AT&T, not that I'm 100% happy with them.

http://tech.slashdot.org/story/12/01/27/1632250/att-threatening-to-raise-rates-after-merger-failure
thewayne: (Default)
They are continuing their cry about there not being enough spectrum, one might think that it would be better to study ways to use that spectrum better, perhaps through signal compression? At any rate, it will be interesting to see what happens long-term as there are doubts as to T-Mobile's survivability, though the $3+ billion that AT&T has to pay since they failed will certainly help. I was so amused by the studies that showed it would be cheaper for AT&T to expand their network than to buy T and try to integrate their incompatible frequencies.

It was nothing more than an attempt to eliminate a competitor. Corporate greed at its finest.

http://www.wired.com/epicenter/2011/12/att-tmobile-merger-ends/

http://mobile.slashdot.org/story/11/12/19/223231/att-officially-ends-plans-to-acquire-t-mobile-usa
thewayne: (Default)
The FCC announced that they were opposed to it, the Justice Dept filed suit against it, now AT&T has temporarily withdrawn (whatever that means) their proposal to merge with T-Mobile. And will apparently have to take a multi-billion write-down to pay off T-Mobile and Deutche Telecomm for failure to perform.

The merger is history for now, but it's likely to come back. AT&T is spouting that it will create jobs and investment opportunities and I don't see how. If the merger goes through, you'll see customer support staff at T-Mobile downsized and AT&T will go on like business as usual. AT&T claims the merger will make it easier to expand, but the reality is that, while both carriers are GSM-based, they use different frequency spectrums and are not cross-compatible. The two networks would either remain distinct, or AT&T would have to re-tool the T-Mobile towers with new equipment to make them compatible, making the orphaned users have to buy new gear.

The most blatant, bald-faced lie is the study that it would cost less for AT&T to build-out their infrastructure for better coverage than it would to buy T-Mobile. This merger was for one reason only -- eliminate a competitor.

The sad thing is that T-Mobile is in financial trouble as they've lost their European partner, so we shall see what happens with them.

http://www.wired.com/epicenter/2011/11/att-withdraws-tmobile-merger/all/1

http://tech.slashdot.org/story/11/11/24/2348203/att-stops-t-mobile-merger-bid-with-the-fcc
thewayne: (Default)
The Supreme Court just held up on appeal that contracts that state that arbitration must be used instead of lawsuits is solid. A couple in California sued AT&T for being charged sales tax on “free” phones. It went back and forth in the courts until it worked its way up to SCOTUS, which sided with AT&T.

I'll bet Sony heaved a huge sigh of relief when they heard about this, assuming they have such a clause in their PSN legalese.

http://arstechnica.com/tech-policy/news/2011/04/scotus-rules-att-can-force-arbitration-block-class-action-suits.ars

http://yro.slashdot.org/story/11/04/28/1948247/Supreme-Court-ATampT-Can-Force-Arbitration
thewayne: (Default)
The main reason behind it is that it's the cheapest way for AT&T to expand their "4G" network (in quotes because it is not 4G) which was horrible in some areas like San Francisco and NYC for iPhone users. Both carriers use GSM radio tech, and T-Mobile is the sole remaining GSM provider in the USA, so it's a natural. Unfortunately T-Mobile is regarded as the best customer service among American providers, and AT&T is far from the best, so I think it is likely that the T-Mobile people are about to get royally screwed. It is possible that AT&T will use T-Mobile's customer service department as the main model going forward, but I ain't gonna lay any money on it.

On the other hand, it gives T-Mobile customers the chance to get iPhones without paying the unsubsidized price and jailbreaking them, so minor plus there. At the same time, T-Mobile was actually friendly to jailbreaking phones and would actually do it for you in some cases, and AT&T isn't, so I expect that will go away.

With this acquisition AT&T becomes the biggest cell carrier in the US, about a third bigger than Verizon. And all that's left of the big boys are AT&T, Verizon, and Sprint.

Didn't we used to have something about anti-trust rules in the United States that were supposed to foster competition and lower prices? I guess that's just a myth. Silly me.

http://www.wired.com/epicenter/2011/03/att-to-buy-t-mobile-usa/

http://mobile.slashdot.org/story/11/03/20/196245/ATampT-To-Acquire-T-Mobile-From-Deutsche-Telekom
thewayne: (Default)
"Court papers claim that attorneys set up test account for an iPhone, then closed all of its apps and left the device unused for 10 days. AT&T still billed the account for 2,292 KB of usage."

Interesting. They're hoping to promote it to a class action, so we'll see where it goes. This could cost AT&T some serious coin. The article is a little skimpy on whether the phone was turned off or just sitting idle, I'm sure a lot of people started that exact test today.

There was a recent kerfuffle about the new Windows 7 phones and unknown data usage, but Microsoft says that has been resolved.

http://www.upi.com/Business_News/2011/02/01/ATT-faces-lawsuit-over-billing/UPI-87561296594363/

http://yro.slashdot.org/story/11/02/02/027250/ATampT-Sued-For-Systematic-iPhone-Overbilling
thewayne: (Default)
I'm not in the least bit surprised. AT&T's network is struggling with 3G load as is, there's no way they could continue to support unlimited data plans, especially at the rate that Apple is selling iPads, not that I know how fast the 3G iPad is selling.

http://www.wired.com/gadgetlab/2010/06/att-adds-iphone-tethering-kills-unlimited-data-for-ipad-smartphones/
thewayne: (Default)
"An inside source over at HotHardware reports that AT&T will lose their iPhone exclusivity on 1/27, coincident with Apple's upcoming press event next week, though it's not yet clear what other carriers will be stepping in to pick up the iPhone. For anyone who has followed the saga, you may notice that you haven't seen AT&T fighting to extend their original exclusive agreement as of late. In fact, they have spent most of their time fighting Verizon's negative ad campaigns. This may not be all that surprising. Inside of AT&T, word is that the iPhone is causing more trouble than ever before. On some level, having the iPhone is hurting AT&T's image. Do you remember hearing about AT&T's 'horrible network' before the iPhone? The iPhone itself doesn't really handle the switch from 3G to EDGE very gracefully, so calls that are in-progress tend to fail whenever 3G connections aren't optimal and the phone attempts to step down to EDGE. It seems that AT&T may finally be tired of taking the heat."

http://apple.slashdot.org/story/10/01/24/1227217/Rumor-mdash-ATampT-Losing-iPhone-Exclusivity-Next-Week?art_pos=1

I had heard that AT&T's exclusive contract in the US was up this year and that it was likely someone else, or perhaps multiple carriers, would gain access to the iPhone. This is a VERY good thing, as AT&T has lousy/no service in my area.

I bought an iPod Touch last year as a PDA as it was obvious that Palm had ceded the PDA market to Microsoft (they have since dropped all PDAs and only make cell phones). I was doubtful at first because of unfamiliarity with the device, but the description of programs available made it look like it might be a good replacement for my Palm, and $190 for a factory refurb unit from Apple (which has a longer warranty than the one you buy at Best Buy) seemed like a reasonable amount of money to experiment with, especially compared to the price of a new HP/Compaq PDA.

I have been extremely happy with it. In fact, I'm on my second Touch. I bought an 8 gig, then my wife was playing with it and found her favorite card game, Set, was available for it. So I ceded my 8 gig and bought a refurb 32 gig.

Depending on who picks up the iPhone and their coverage in my area, I'll seriously consider getting one in a few months. There's no way I'm going to immediately jump on the band wagon considering all of the problems AT&T has had with their network capacity and the iPhone. I saw an article recently that said AT&T needs to spend $5 billion to bring their network up to where it needs to be to cope with iPhone traffic, that ain't gonna happen.
thewayne: (Default)
http://blackberrycool.com/2007/08/16/005386/
http://hardware.slashdot.org/article.pl?sid=07/08/18/1913246

The new phone has GPS capability, and AT&T doesn't want it to seem more cool than the iPhone. Never mind that the iPhone is not suitable for corporate use, whereas the BlackBerry is, never mind that you have a weird text messaging paradigm vs BlackBerry's qwerty keyboard. Never mind that AT&T will lose a lot of corporate business when their customers realize what they've done and that Verizon will be happy to be their BlackBerry service provider, complete with GPS functionality.

Myself, I'm not a fan of the BlackBerry. I thought that I was going to get one at work, and now that I've found out that it's strictly a messaging device, I'm not sure that I want one. I need a device that I can remotely administer my servers if I have to, and though I might be able to cobble together some sort of system where I could email SQL commands to my servers and they would send the results back the same way, I think I'd rather have a WinCE device that allows interaction with my servers at the GUI administrator level.

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